Introduction
At Creative Canvas, we want you to be completely satisfied with your purchase. We understand that sometimes a product or service may not meet your expectations, and we've designed our refund policy to be fair and transparent.
This Refund Policy applies to all products and services purchased directly from Creative Canvas through our website at creativecanvas.com.
Digital Products
We offer various digital products including e-books, tutorials, digital brushes, online courses, and downloadable resources.
Eligibility for Refunds
We accept refund requests for digital products under the following conditions:
- The request is made within 14 days of the purchase date
- You have not downloaded more than 25% of the content (for downloadable products)
- You have not viewed more than 25% of the content (for online courses and tutorials)
- The product has significant technical issues that prevent proper use
- The product significantly differs from its description on our website
Non-Refundable Digital Products
The following digital products are generally not eligible for refunds due to their nature:
- Individual digital brushes
- Digital templates or assets that can be easily copied
- Products clearly marked as "non-refundable" at the time of purchase
- Products for which you have already requested and received a refund in the past
However, if these products have significant technical issues that prevent proper use, please contact our customer support, and we will try to resolve the issue or consider a refund on a case-by-case basis.
Subscription Services
We offer subscription-based services that provide access to premium content, tutorials, and resources.
Cancellation
You may cancel your subscription at any time by:
- Logging into your account and canceling through the "Subscription" or "Account" section
- Contacting our customer support at [email protected]
Refunds for Subscriptions
For monthly subscriptions:
- If you cancel within 7 days of your initial subscription, you are eligible for a full refund
- If you cancel after 7 days, your subscription will remain active until the end of the current billing period, and no refund will be provided for the current month
For annual subscriptions:
- If you cancel within 14 days of your initial subscription, you are eligible for a full refund
- If you cancel after 14 days but within the first 30 days, you may receive a partial refund (less a prorated amount for the time you had access)
- Cancellations after 30 days of subscription are generally not eligible for refunds
Personalized Services and Custom Work
We offer personalized art consultations, custom digital art creation, and other tailored services.
Deposit and Cancellation
Custom work typically requires a non-refundable deposit (usually 30-50% of the total cost) to commence work. This deposit covers our initial time investment in your project.
Refund Conditions for Custom Work
- If you cancel before any work has begun (after paying the deposit), 70% of your deposit may be refunded
- If you cancel after work has begun but before completion, the deposit is non-refundable, and additional charges may apply based on the work completed
- If the final deliverable does not meet the agreed-upon specifications, we will make reasonable revisions or may offer a partial refund
Online Workshops and Events
We offer live and recorded online workshops, webinars, and other digital events.
Cancellation by Customer
- For live events, cancellations made more than 7 days before the event are eligible for a full refund
- Cancellations made between 2-7 days before the event are eligible for a 50% refund or full credit toward a future event
- Cancellations made less than 48 hours before the event are not eligible for refunds but may receive credit toward future events at our discretion
Cancellation by Creative Canvas
If we cancel or reschedule an event for any reason:
- You will be offered a full refund or the option to attend the rescheduled event
- We are not responsible for any incidental expenses you may have incurred
Refund Process and Timeframes
How to Request a Refund
To request a refund, please:
- Contact our customer support team at [email protected]
- Include your order number, purchase date, and reason for requesting a refund
- Provide any relevant details or documentation that supports your request
Refund Processing Time
Once approved, refunds will be processed as follows:
- Credit card payments: 5-10 business days to appear on your statement
- PayPal payments: 3-5 business days
- Bank transfers: 5-7 business days
Refund Method
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.
Exceptions and Special Circumstances
Technical Issues
If you experience technical issues that prevent you from accessing or using our products or services, please contact our technical support team before requesting a refund. In many cases, we can resolve these issues.
Promotional or Discounted Items
Products or services purchased at a significant discount (more than 50% off regular price) or received as part of a promotion may have limited or no refund eligibility. This will be clearly stated at the time of purchase.
Chargebacks
If you file a chargeback with your payment provider instead of requesting a refund directly from us, we reserve the right to ban your account and deny future purchases. Please contact us first so we can address your concerns.
Extenuating Circumstances
We understand that unforeseen circumstances may arise. In cases of serious illness, natural disasters, or other major events beyond your control, we may extend refund periods or make exceptions to our standard policy. Please contact our support team with relevant documentation.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Policy periodically.
The Policy in effect at the time of your purchase will apply to that transaction, regardless of future changes.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: [email protected]
- By phone: +444792823987
- By mail: Flat 31 Carmen Road, South Timberg, LL48 6SE, United Kingdom
We aim to respond to all inquiries within 2 business days.
